Emra + incident.io
Your bots declare and update incidents, work through alerts, check and change on-call, and dig into what went wrong.
What your bots can do in incident.io
Connect Emra with incident.io to use 24/7, always-on AI agents that work like your team.
- 01
Run an incident
Declare an incident, set severity and roles, post findings to its channel, and track follow-ups.
- 02
Work through alerts
Search alerts, attach them to incidents, tag them, and resolve the ones that are done.
- 03
Handle on-call
See who is on call, page someone, and set overrides or ask for cover on a shift.
- 04
Investigate what went wrong
Start an investigation, search runbooks and post-mortems, and ask questions of logs and metrics.
Things to ask
- Declare a sev 2 for checkout errors and make Priya the lead
- Who's on call for the platform team this weekend?
- Find past post-mortems about database failovers
Add incident.io to a bot
It takes about a minute, and each person signs in once.
To a bot you have
- 1Open the bot’s settings and click + under Apps
- 2Choose incident.io and add it to the bot
- 3Sign in with your own incident.io account
To a new bot
- 1Click New bot, name it and say what it’s for
- 2Click Connect apps beside its name and choose incident.io
- 3Add it to the bot, then sign in with your own incident.io account
Then ask. The bot works in incident.io as you, with your access.
Your own sign-in
Each person signs in to incident.io themselves. A bot uses the sign-in of whoever is talking to it, never a teammate’s.
Only the bots you choose
A bot can use incident.io only once it has been added to that bot.
Switch off any action
Turn off any incident.io action for your sign-in, or remove it from a bot, whenever you like.
Questions about incident.io and Emra
How do I use AI agents with incident.io?
Add incident.io to an Emra bot and sign in, then ask the bot in plain words, in its chat or in Slack. It is an AI agent that works in incident.io as you, and it can run on a schedule you set.
What AI agents work with incident.io?
Emra bots do. Each is an always-on AI agent that works like a member of your team, and it connects to incident.io alongside the other apps you use, so one bot can carry a task from one app to the next.
Do Emra bots have their own computer?
Yes. Every Emra bot has its own computer and web browser in the cloud. It works in incident.io through this integration, and it can use any website your team can for the work that happens elsewhere.
Can AI agents work in incident.io around the clock?
Yes. Emra bots are always on. Give one a schedule and it does the work in incident.io at the times you set, or ask it anything, at any hour.
How do I connect incident.io to Emra?
Open a bot’s settings, click + under Apps and choose incident.io. Add it to the bot, then sign in with your incident.io account. It takes about a minute.
Whose incident.io account does a bot use?
The account of whoever is talking to it. Each teammate signs in with their own, and a bot never uses one person’s sign-in for someone else.
Can I limit what a bot does in incident.io?
Yes. Any incident.io action can be switched off for your own sign-in, and incident.io can be removed from a bot at any time.
Is there anything to install?
No. Your bots reach incident.io from Emra’s cloud, so you only sign in.
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Get started using incident.io with Emra
Create your workspace, add incident.io to a bot, and ask it your first question.