Emra + Gorgias
Your bots search and answer support tickets in Gorgias, look up customers, and keep your macros and rules in order.
What your bots can do in Gorgias
Connect Emra with Gorgias to use 24/7, always-on AI agents that work like your team.
- 01
Work the ticket queue
Read tickets, reply to customers, add internal notes, and change status, priority or tags.
- 02
Tidy macros and rules
Find stale or duplicate macros, create and update them, and manage rules. New rules start off.
- 03
Look up customers
Pull up a customer's profile before replying, and see who is on your team.
- 04
Spot support trends
Pull ticket volume, response times, CSAT and voice-of-customer trends.
Things to ask
- Reply to the open tickets about late shipping and tag them
- Which macros are stale or duplicates of each other?
- How did response times and CSAT change this month?
Add Gorgias to a bot
It takes about a minute, and each person signs in once.
To a bot you have
- 1Open the bot’s settings and click + under Apps
- 2Choose Gorgias and add it to the bot
- 3Sign in with your own Gorgias account
To a new bot
- 1Click New bot, name it and say what it’s for
- 2Click Connect apps beside its name and choose Gorgias
- 3Add it to the bot, then sign in with your own Gorgias account
Then ask. The bot works in Gorgias as you, with your access.
Your own sign-in
Each person signs in to Gorgias themselves. A bot uses the sign-in of whoever is talking to it, never a teammate’s.
Only the bots you choose
A bot can use Gorgias only once it has been added to that bot.
Switch off any action
Turn off any Gorgias action for your sign-in, or remove it from a bot, whenever you like.
Questions about Gorgias and Emra
How do I use AI agents with Gorgias?
Add Gorgias to an Emra bot and sign in, then ask the bot in plain words, in its chat or in Slack. It is an AI agent that works in Gorgias as you, and it can run on a schedule you set.
What AI agents work with Gorgias?
Emra bots do. Each is an always-on AI agent that works like a member of your team, and it connects to Gorgias alongside the other apps you use, so one bot can carry a task from one app to the next.
Do Emra bots have their own computer?
Yes. Every Emra bot has its own computer and web browser in the cloud. It works in Gorgias through this integration, and it can use any website your team can for the work that happens elsewhere.
Can AI agents work in Gorgias around the clock?
Yes. Emra bots are always on. Give one a schedule and it does the work in Gorgias at the times you set, or ask it anything, at any hour.
How do I connect Gorgias to Emra?
Open a bot’s settings, click + under Apps and choose Gorgias. Add it to the bot, then sign in with your Gorgias account. It takes about a minute.
Whose Gorgias account does a bot use?
The account of whoever is talking to it. Each teammate signs in with their own, and a bot never uses one person’s sign-in for someone else.
Can I limit what a bot does in Gorgias?
Yes. Any Gorgias action can be switched off for your own sign-in, and Gorgias can be removed from a bot at any time.
Is there anything to install?
No. Your bots reach Gorgias from Emra’s cloud, so you only sign in.
More integrations
See all integrations- Help ScoutSearch your conversations, customers and Docs articles
- PlainManage support threads, customers and help articles
- GmailSend mail as you
- SlackSearch, read and post in your channels and DMs, as you
- NotionSearch, read and write your pages, databases and comments, in your name
- GitHubRead and change the repositories, issues and pull requests you work in
Get started using Gorgias with Emra
Create your workspace, add Gorgias to a bot, and ask it your first question.