Emra + Help Scout
Your bots search and summarize your Help Scout conversations, customers and Docs articles, and pull support reports.
What your bots can do in Help Scout
Connect Emra with Help Scout to use 24/7, always-on AI agents that work like your team.
- 01
Search conversations
Find and summarize conversations, with their threads, tags and custom fields.
- 02
Know the customer
Pull up a customer's profile, organization and past conversations before you reply.
- 03
Answer from Docs
Search your Docs sites and read articles to find the answer a customer needs.
- 04
Read your reports
Pull company, productivity and happiness reports and drill into the conversations behind them.
Things to ask
- Summarize this week's conversations tagged billing
- What has Priya at Acme contacted us about before?
- Which Docs article explains how to reset two-factor login?
Add Help Scout to a bot
It takes about a minute, and each person signs in once.
To a bot you have
- 1Open the bot’s settings and click + under Apps
- 2Choose Help Scout and add it to the bot
- 3Sign in with your own Help Scout account
To a new bot
- 1Click New bot, name it and say what it’s for
- 2Click Connect apps beside its name and choose Help Scout
- 3Add it to the bot, then sign in with your own Help Scout account
Then ask. The bot works in Help Scout as you, with your access.
Your own sign-in
Each person signs in to Help Scout themselves. A bot uses the sign-in of whoever is talking to it, never a teammate’s.
Only the bots you choose
A bot can use Help Scout only once it has been added to that bot.
Switch off any action
Turn off any Help Scout action for your sign-in, or remove it from a bot, whenever you like.
Questions about Help Scout and Emra
How do I use AI agents with Help Scout?
Add Help Scout to an Emra bot and sign in, then ask the bot in plain words, in its chat or in Slack. It is an AI agent that works in Help Scout as you, and it can run on a schedule you set.
What AI agents work with Help Scout?
Emra bots do. Each is an always-on AI agent that works like a member of your team, and it connects to Help Scout alongside the other apps you use, so one bot can carry a task from one app to the next.
Do Emra bots have their own computer?
Yes. Every Emra bot has its own computer and web browser in the cloud. It works in Help Scout through this integration, and it can use any website your team can for the work that happens elsewhere.
Can AI agents work in Help Scout around the clock?
Yes. Emra bots are always on. Give one a schedule and it does the work in Help Scout at the times you set, or ask it anything, at any hour.
How do I connect Help Scout to Emra?
Open a bot’s settings, click + under Apps and choose Help Scout. Add it to the bot, then sign in with your Help Scout account. It takes about a minute.
Whose Help Scout account does a bot use?
The account of whoever is talking to it. Each teammate signs in with their own, and a bot never uses one person’s sign-in for someone else.
Can I limit what a bot does in Help Scout?
Yes. Any Help Scout action can be switched off for your own sign-in, and Help Scout can be removed from a bot at any time.
Is there anything to install?
No. Your bots reach Help Scout from Emra’s cloud, so you only sign in.
More integrations
See all integrations- GorgiasSearch and handle your support tickets, customers and macros
- PlainManage support threads, customers and help articles
- GmailSend mail as you
- SlackSearch, read and post in your channels and DMs, as you
- NotionSearch, read and write your pages, databases and comments, in your name
- GitHubRead and change the repositories, issues and pull requests you work in
Get started using Help Scout with Emra
Create your workspace, add Help Scout to a bot, and ask it your first question.