Emra + Plain
Your bots answer and triage support threads in Plain, look up customers, and keep your help center articles current.
What your bots can do in Plain
Connect Emra with Plain to use 24/7, always-on AI agents that work like your team.
- 01
Answer threads
Search threads, read the whole conversation, and reply to the customer when you ask.
- 02
Keep the queue moving
Assign threads, change priority, add labels and notes, or snooze and mark them done.
- 03
Know the customer
Look up a customer or account and every thread they have opened.
- 04
Keep articles current
Read your help center, write or update articles, and see where your knowledge has gaps.
Things to ask
- Reply to the Northwind thread about the billing error
- Assign all of today's urgent threads to Priya
- What topics are missing from our help center?
Add Plain to a bot
It takes about a minute, and each person signs in once.
To a bot you have
- 1Open the bot’s settings and click + under Apps
- 2Choose Plain and add it to the bot
- 3Sign in with your own Plain account
To a new bot
- 1Click New bot, name it and say what it’s for
- 2Click Connect apps beside its name and choose Plain
- 3Add it to the bot, then sign in with your own Plain account
Then ask. The bot works in Plain as you, with your access.
Your own sign-in
Each person signs in to Plain themselves. A bot uses the sign-in of whoever is talking to it, never a teammate’s.
Only the bots you choose
A bot can use Plain only once it has been added to that bot.
Switch off any action
Turn off any Plain action for your sign-in, or remove it from a bot, whenever you like.
Questions about Plain and Emra
How do I use AI agents with Plain?
Add Plain to an Emra bot and sign in, then ask the bot in plain words, in its chat or in Slack. It is an AI agent that works in Plain as you, and it can run on a schedule you set.
What AI agents work with Plain?
Emra bots do. Each is an always-on AI agent that works like a member of your team, and it connects to Plain alongside the other apps you use, so one bot can carry a task from one app to the next.
Do Emra bots have their own computer?
Yes. Every Emra bot has its own computer and web browser in the cloud. It works in Plain through this integration, and it can use any website your team can for the work that happens elsewhere.
Can AI agents work in Plain around the clock?
Yes. Emra bots are always on. Give one a schedule and it does the work in Plain at the times you set, or ask it anything, at any hour.
How do I connect Plain to Emra?
Open a bot’s settings, click + under Apps and choose Plain. Add it to the bot, then sign in with your Plain account. It takes about a minute.
Whose Plain account does a bot use?
The account of whoever is talking to it. Each teammate signs in with their own, and a bot never uses one person’s sign-in for someone else.
Can I limit what a bot does in Plain?
Yes. Any Plain action can be switched off for your own sign-in, and Plain can be removed from a bot at any time.
Is there anything to install?
No. Your bots reach Plain from Emra’s cloud, so you only sign in.
More integrations
See all integrations- GorgiasSearch and handle your support tickets, customers and macros
- Help ScoutSearch your conversations, customers and Docs articles
- GmailSend mail as you
- SlackSearch, read and post in your channels and DMs, as you
- NotionSearch, read and write your pages, databases and comments, in your name
- GitHubRead and change the repositories, issues and pull requests you work in
Get started using Plain with Emra
Create your workspace, add Plain to a bot, and ask it your first question.